If not - Use the Thai Hotels & Accommodations Company!
thailand hotels / accommodations reservations service
When you use this hotel room reservation request service, you
understand the Thailand Hotels & Accommodations Company is
simply acting as a medium between yourself and the hotel(s) / industry
hotel room booking companies we may direct you to, and agree the
Thailand Hotels & Accommodations Company are free from any and all
civil liability, howsoever caused. Further, you agree to indemnify them
in this respect and recognise any rights and liabilities are between you
and the hotel(s) alone and shall therefore be governed by the laws of
Indonesia (in the case of a hotel) or by the home country of the industry
reservations agent used.
Where a hotel has allowed us to provide a direct reservations for them.
The Thailand Hotels & Accommodations Company believes it has
made sure each hotel has read and thereafter accepts all the terms
and conditions shown here, together with the effects and revisions
thereof, by submitting their details for inclusion in this service / web-
site. Although they may therefore be deemed to have accepted the
above, you hereby agree that any non-compliance by the hotel(s) is
a matter solely between you and they. You therefore agree all such
matters are beyond the Thailand Hotels & Accommodations
Company's responsibilities and liability. Further, you indemnify the
Thailand Hotels & Accommodations Company for any failure on their
part on the basis you are able to ask the hotel(s) to confirm its / their
acceptance of these terms and conditions on the direct enquiry /
reservations form.
Where hotels wish for certain additional terms and conditions to apply,
the Thailand Hotels & Accommodations Company will normally try
to include a note of this on the hotel's details and to ask the hotel to
notify the customer of this upon receipt of a reservation request.
However, any failure thereof shall be a matter solely between the
hotel(s) and you.
The Thailand Hotels & Accommodations Company believes it has
made sure each hotel has checked the accuracy of all the relevant
statements made on its web pages and advise us as to any
changes or discrepancy. Although they may therefore be deemed
to have confirmed the details as accurate, you hereby agree that
any inaccuracy is beyond the Thailand Hotels & Accommodations
Company's responsibilities and liability. Further, you indemnify
the Thailand Hotels & Accommodations Company for any failure on
their part on the basis you are able to ask the hotel(s) to confirm
any statement prior to making a reservation, using the direct
reservation / enquiry form. You also have the option to ask other
people's opinions as to the accuracy of the information by posting a
question on the Thailand Hotels & Accommodations Company's
sister site, the Thailand Travel Forum.
The Thailand Hotels & Accommodations Company believes it has
made sure the hotel(s) will do their part so that reservation
requests are dealt with / responded to within 48 hours of the
request being submitted and to each specified e-mail address.
However, you agree that it is solely your responsibility to follow-up
in any and all events, and to reconfirm with the hotel as necessary.
You agree the Thailand Hotels & Accommodations Company shall not
be held liable for any delays or failures howsoever caused.
The Thailand Hotels & Accommodations Company believes it has
made sure each hotel agrees to maximum limits regarding deposits &
cancellation charges (they may, of course, use lower limits), and that
they have each agreed to this by making them aware of these terms
& conditions, and that their asking to be included on the Thailand Hotels
& Accommodations Company's service signifies their acceptance
thereof. However, you agree the Thailand Hotels & Accommodations
Company is not liable for any non-compliance by the hotel(s) on the
basis you are able to ask the hotel(s) to confirm this prior to booking
using the enquiry / reservation form. In the case the hotel(s) do(es) not
have a merchant credit card facility, you agree any and all payments shall
be paid by you in cash, including any cancellation charges. Further,
you agree that any inability of a hotel to charge your credit card(s)
shall not reduce their claim to any and all due charges.
The maximum deposit / payment / cancellation charges the Thailand
Hotels & Accommodations Company believes it has made sure each
hotel / villa has agreed to (unless shown on their hotel / villa details page)
are;
Deposit: The equivalent of the first night's accommodation cost plus
any extra charges (such as airport transfers).
Balance: Only once you are at the hotel and preferably at check-out.
Cancellation: An amount equal to the above deposit. In addition, if
cancellation is made within 30 days of the specified hotel arrival
date, a further charge equivalent to the second night's accommodation
cost is applicable.
No Show: The above plus 50% of the remainder of the reservation
value. In addition, the hotel(s) shall be entitled to rent out the room(s)
without any reference to you or reduction in your liability. If you are
going to be delayed, contact the hotel (or maybe even us), you should
find they are flexible so long as you keep them informed.
However, you should make sure the hotel / villa has confirmed their
requirements in the above respect to you prior to accepting / confirming
the reservation with them. Any failure of yours in this respect shall not be
our responsibility.
Where a guest has a confirmed reservation with a hotel / villa, yet fails to
honour their commitments as above, and where the affected hotel has
said we may / should. It is the strict and immediate policy of this service
to pursue any person for the above plus damages, interest (10%
compound per month) plus costs and / or to file a complaint with their
local police department and / or the regional / city police department
for either Internet fraud and / or breach of contract (as appropriate).
Please note, as genuine guests / travellers should be able to claim
cancellation charges back off their travel insurance company, there
should be absolutely no genuine reason not to pay. We justify this
policy on this, and the basis that hotels may have turned away other
guests / sent staff to the airport to meet such / the few inconsiderate
people who do not show up (or who made the reservation with no
intention of travelling to Thailand / staying at that hotel / villa) and then
refuse to pay due compensation to the hotels / villas. Also, where a
guest has made a reservation with a particular hotel / villa through this
site in addition to making the same reservation through another
reservations service and then fails to cancel the reservation through us
as per our / the hotel's / villa's terms and conditions, we reserve the
right to charge that guest as above but for our own and exclusive
benefit irrespective of whether they honoured the copy reservation or
not through the other agent(s). All of this can, of course, be avoided by
cancelling in due time and with due consideration.
A reservation shall be deemed, for all purposes, to have been confirmed
if either; a) The guest has made a "New reservation request" which is
confirmed back by the hotel prior to any guest cancellation, or b) Where
the guest has made "Another enquiry type", been advised by the hotel of
availabilty and where the guest then proceeds with a reservation.
Cancellation by the guest can only be carried out in the manner
described within the reservation / enquiry e-mail they are immediately
and automatically sent. This service is not able to accept cancellation
instructions from the guests in any other fashion.
Where / if / when a reservation value cost estimator is used / available
on the reservations form, the calculation it provides (along with the copy
summary sent to you by e-mail from us) is only an estimation and can
not be relied upon. Guests should ensure the hotel(s) / villa(s) confirm
the actual total and breakdown costs to them when they reply and
accept these are the true costs offered by each hotel / villa. Prices
shown on the estimator do not constitute an offer and do not form any
part of your agreement with the hotel(s) / villa(s) or us.
Where villa or hotel reservations are made through agents for the
owners, you agree the terms above relating to hotels shall be applied
to these 3rd parties and you agree to secure, read and abide by their
standard terms and conditions. Hotels and villas that are booked
through these 3rd party agents are clearly differentiated on the hotel /
villas details page (although they may not be on the reservations form).
Travel / Other Hotel Agents who wish to use this site to contact hotels
and / or villas either for enquiries or on behalf of their guests, may do so
and therefore agree this is on the basis that;
a) They will ensure / guarantee our relationship with the hotel(s) / villa(s)
are not affected / diminished and will continue to use this site for
reservations with such villas / hotels thereafter ad infinitum, or
b) If they wish / attempt to deal with the hotel(s) / villa(s) contacted via
this site independently / directly thereafter, they pay us a US$500 finders
fee per hotel / villa they pursue in this manner irrespective of whether
they actually then have a business relationship with them.
Many of the photographs and text used on this site were taken / created
by and are the exclusive property of Thailand Hotels & Accommodations
Co. & are protected by International Copyright Law. Other web sites / people
may copy photographs / text from this site on the basis they agree to pay
US$500 per photo / paragraph simply by informing us that they have so
copied our material (US$2000 if upon demand - which means if someone
copies our material, does not tell us, and the we find out!). Anyone wishing
to copy any such material without charge, must first contact us by
e-mail here and we will consider (but not be required to accept) such
requests.
Use of this site's services shall be deemed as your acceptance of these
terms & conditions.
The Thailand Hotels & Accommodations Company is a trading style of Bali
& Thailand Hotels Ltd., registered in England (No. 4033395)